Refund Policy

Refund Policy for AlgoNest

Last updated: April 19, 2026

1. Scope of This Policy

This refund policy applies to:

• One-to-one discussion sessions booked directly through AlgoNest
• Private tutoring and mentoring services
• Custom course development
• Corporate training programs

Note: This policy does not apply to courses purchased through Udemy, which follow Udemy's separate refund policy.

2. Discussion Sessions - One-to-One Mentoring

2.1 Full Refund (Before Session)

You are eligible for a full refund if:

• You cancel at least 24 hours before the scheduled session
• The session is rescheduled by mutual agreement
• Technical issues prevent the session from occurring
• Instructor is unavailable for the scheduled time

2.2 Partial Refund (After Session)

Partial refunds may be considered if:

• Technical issues significantly impact session quality
• Instructor fails to cover agreed-upon topics
• Session is cut short due to instructor circumstances
• Documented service quality issues

2.3 No Refund

No refunds are available if:

• You cancel less than 24 hours before the session
• You fail to attend the scheduled session
• You are late for the session (more than 15 minutes)
• Technical issues are on your end (internet, device, etc.)

3. Private Tutoring Programs

3.1 7-Day Cooling Off Period

For private tutoring packages:

• Full refund within 7 days of purchase
• No sessions must have been conducted
• Written request required with reason for cancellation
• Processing fee of ₹500 may apply

3.2 Pro-Rata Refund

After 7 days or if sessions have begun:

• Refund calculated for unused sessions only
• ₹1,000 deducted per completed session
• Administrative fee of 10% applies
• Minimum 48-hour notice required for cancellation

4. Corporate Training Programs

4.1 Cancellation Policy

For corporate training:

• Full refund if cancelled 30+ days before start date
• 50% refund if cancelled 15-29 days before start date
• 25% refund if cancelled 7-14 days before start date
• No refund if cancelled less than 7 days before start

4.2 Rescheduling

Corporate training can be rescheduled:

• Once without penalty (7+ days notice)
• Additional rescheduling: 10% fee per change
• Subject to instructor and facility availability

5. Custom Course Development

5.1 Development Phase

During course development:

• Full refund if cancelled before work begins
• 50% refund if cancelled within first week of development
• No refund after development materials are delivered

5.2 Post-Delivery

After course delivery:

• No refunds on completed custom courses
• Modifications may be negotiated separately
• Support and maintenance terms apply separately

6. Refund Process

6.1 Request Submission

To request a refund:

• Email parm@algonest.co.in with subject "Refund Request"
• Include your name, contact information, and purchase details
• Provide reason for refund request
• Attach any relevant documentation or evidence

6.2 Processing Time

Refund processing timeline:

• Initial response within 48 hours of request
• Review and decision within 5-7 business days
• Refund processing within 3-5 business days after approval
• Total time: 10-15 business days from request to payment

6.3 Refund Method

Refunds will be processed:

• Back to the original payment method
• Within the constraints of payment processor policies
• In Indian Rupees (₹) regardless of original currency
• Minus any applicable fees as specified in this policy

7. Non-Refundable Items

The following are non-refundable:

• Udemy course purchases (follow Udemy policy)
• Administrative fees and processing charges
• Third-party services or materials
• Gift cards or promotional credits
• Services already rendered and completed

8. Special Circumstances

8.1 Medical Emergencies

In case of medical emergencies:

• Full refund with medical documentation
• Rescheduling option without penalty
• Consideration for family emergencies
• Case-by-case evaluation

8.2 Technical Issues

For platform technical issues:

• Full refund if issue prevents service delivery
• Partial refund for significant service disruption
• Rescheduling option for minor issues
• Technical support provided at no additional cost

9. Dispute Resolution

9.1 Initial Review

All refund requests undergo:

• Initial review by customer support team
• Verification of purchase and service details
• Assessment against this refund policy
• Decision communication within specified timeline

9.2 Appeals Process

If your refund request is denied:

• You may appeal within 7 days of denial
• Appeal reviewed by senior management
• Final decision within 5 business days of appeal
• All decisions are final and binding

10. Policy Changes

We reserve the right to:

• Update this refund policy as needed
• Post changes on our website
• Email notifications of significant changes
• Apply new policies to future purchases only

11. Contact Information

For refund-related questions, please contact us:

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